Q: Do you have other sizes? A: We normally would have most, if not all, of our items listed. As such, please do a quick search on our entire range. As we attempt to bring on new items regularly and always changing the products to keep our customers happy, certain sizes are not always available and run out fast. We do urge you to add us to your list and keep checking back.
Q: I have just bought an item but I would like to change the size. Can you help me? A: Please send us an email if you would like to change the size so we can confirm if we have the size that you want in stock. We will instruct you to indicate the size swap in the shipping instruction when you proceed to checkout. However if the item has been posted, we will not be able to change the size for you.
Q: I live in Melbourne too, can I pick up my item? A: Sorry but pick-up option is not available at this stage.
Q: Can you please send me an invoice for my items? A: Our system will allow you to generate your own invoice. Just use checkout now button located on every sales page. Once in our checkout you can select the payment and shipping option.
Q: I haven’t received my item yet, what should I do? A: First of all, you should check the approximate shipping time to determine if the item is overdue. If it is, then you should contact us with your address to verify that it has been posted to the accurate address. If the address is right, we will further follow up on your parcel with Australian Post.
Q: Do you offer wholesale and/or bulk? A: Yes we do. To qualify for that, you would have to order 10 or more on any single item. Please contact us at petitude1@gmail.com for more information.
Q: Why don’t you reply to my email? A: We normally reply within 24 hours. However sometimes due to spam filter or extremely high volume, there might be some delay. If this is the case, please email us at petitude1@gmail.com directly or call us.
Q: I’m not 100% satisfied with the transaction, should I leave a negative feedback? A: Absolutely not, we value all the feedback that we receive. Please give us a chance to reach a resolution and we are most willing to work with you to ensure that you are happy with the transaction.
Q: Why isn’t your #L really Large, as in for a Labrador? A: Our #L does not always indicate that they are meant for large dogs such as Labrador. Some of our items are generally targeted at smaller breeds such as the toy dogs. Exact dimensions are always given in the listing. Please measure your dog carefully in order to prevent disappointment.
Q: I bought a wrong size, what can I do? A: For wrong sized items, simply send back to us to swap for the right size. If we do not have the size that you desire, we will be happy to give you store credit for your item.
Q: I would like to purchase/bid on more items. Can I wait to pay for them altogether and combine shipping? A: We do offer 3.00AUD and (or its equivalent in other currency) on postage and handling for each additional won or purchased. Please do not check out or pay for any of your items until you have finished shopping (must be within 7 days of your first original item).
Q: I have got a Maltese, what size should I get? A: Dog breeds are generally used as a reference only and are not recommended to be used as a size guide. To avoid disappointment, please measure your dog against our size chart.
Q: I have not received my item. What should I do? A: If you haven't received your order within 10 days (Australia) or 30 days (outside Australia), please contact us with reconfirmation of you mailing address (*important*) and item detail. We will investigate and contact you.
Q: My dog looks so beautiful after putting on the outfit, can I send you a picture? A: Yes, definitely. Please send it to petitude1@gmail.com. We might even feature your pooch in our newsletter as our featured picture. And of course if the photo is selected, we will even offer you some free gift or discount for your future visits in our store. :)
Q: What type of dog clothes do you offer on your site? A: We carry a wide variety of dog clothes and apparel in our catalog. We have dog coats, dog jackets, dog dresses and dog jumpers that you could choose from. We also have different designs and colors that your pooch will surely love.
Q: What types of dog shoes do you have? A: We have many different designs and styles that you can choose from. We have leather booties, comfy dog boots, suede leather dog shoes, dog sneaker, glimmer design sneakers, and we also have very fashionable dog socks.
Q: I want to buy really comfortable dog bed for my pooch, what can I find in your catalog? A: Comfort is our utmost concern that is why our dog beds are heavily stuffed to bring your dog the best comfort he/she deserves. You will find different designs and styles like donut dog bed, cushion bed with pillow, cozy corner foam dog bed, car pet bed and 2-Tone sofa dog bed. All are absolutely machine washable.
Q: I am looking for a durable yet stylish dog kennel. Do you offer many choices on your catalog? A: Absolutely yes. You will find very durable yet very stylish dog kennel and dog houses in our catalog. Some of the designs that you will see in our catalog are The Villa Style dog kennel house, The Mansion dog house, Apartment Style dog kennel house, All Weather Asphalt dog kennel house, Chimney and Balcony dog kennel house, Natural Fir Wood dog kennel and Pet Barn Asphalt Top Wood dog kennel house.
Q: I want to buy my pooch a dog collar but I want to have many choices, what kinds do you carry in your catalog? A: You come to the right place. We have all sorts of trendy dog collars that you’ll surely love to put on your favorite pooch. You will find basic style dog collars and leashes, faux fur feather pet collar, diamante dog collar, leather dog collar, name me diamante pet collar and a whole lot more.