Petitude

Contact Us

• Petitude Pty Ltd
  
• ABN: 46135530344
• 12 Hawthorn Avenue Sunshine North 3020
• Phone: 03-90055811
• Email: info@petitude.com.au

Store Guide and FAQ

Postage and Handling

We ship worldwide, except for items which are either too heavy (say over 2.5kg) or large to be shipped overseas economically.

Please refer to the shipping section and use the drop-down list to select your country. If you do not see your country listed, it means we do not ship there.

Shipping and Handling

Our shipping and handling charges for mostregularitemsare:

• FREE SHIPPING & HANDLING for all domestic orders except certain heavy/over-sized item over 25 kg to NT, TAS and WA States, mentioned within listing.
• With regards to items sent by Australian express post, no postage and handling for each additional item purchased for Australian buyers. (Just need to pay Express postage on the first item.)
• We offer 3.00AUD discount on postage and handling for each additional item purchased for International buyers.

Handling Time

• We ship every business day.

Postage Time

• 1~6 days for Australia orders;
• 7~10 days for USA, UK and Intenational orders;

For express post deliveries within Australia, please refer to Australia Post.

International delivery is subject to custom clearance time.

Postage Options

Australia:

• Regular post
• Express post
• Courier(including ReceiptedDelivery from APO)
• Pick up (for selective listings only).

International:

• Australia Post Airmail Regular: All regular items

Please note that you are responsible for any duties or taxes deemed collectable by your country. From our experience, most customerswill notincur anyduties.

Combined Postage

We offer 3.00AUD discount on postage and handling for each additional item purchased for International buyers. Item will be combined and an consolidated invoice will be sent.

Payment Method and Instruction

Payment Methods

• For Australian Customer: Australian Money Order, Paypal or Direct Bank deposit/transfer.
• For International Customer: Paypal ONLY.

Bank Details

• Account name: Petitude Pty Ltd

  Bank: NAB

  BSB :083324

  Account No.: 834379707

• Please remember to include your Order ID as reference for easy tracking purpose.

Paypal

Credit cards (Visa and Mastercard can be processed via paypal).

Money Order

Please make to:

• Petitude Pty Ltd
• 12 Hawthorn Avenue
• Sunshine North 3020

Please have the Order ID written at the back for reference.

Refund and Exchange Policy

Refund Policy

We will refund your item (excluding shipping and handling fees) upon return within 14 days if full satisfaction is not achieved.

Exchange Policy

FREE EXCHANGE If item is of wrong size and the item is still in salable condition, simply return the wrong size item to us and a short note with instruction, then we will exchange it for free and send the replacement item accordingly. If stock is unavailable for exchange, we will be happy to refund or provide store credit.

Our address is:12 Hawthorn Avenue Sunshine North VIC 3020, Melbourne, Australia

Product sizing

Please note that #1 refers to Size 1 and #S means Size Small. Henceforth, please refer to the size chart for the exact dimensions to avoid disapointment.

Wholesale Inquiries

For wholesale inquiries, please contact us info@petitude.com.au for more information.