Terms and Conditions
Thank you for visiting Petitude.com.au. We have prepared the information below to ensure that your experience visiting our site will make you want to visit us again and again. Petitude provides this site as a service to its customers. We urge you to review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms ("Agreement"). Please do not use this site if you disagree with these terms. However, you can “bookmark” a particular portion of Petitude.com.au and thereby bypass this agreement; your use of this site still binds you to the terms.
Petitude.com.au reserve the right to change these Terms at any time, effective immediately upon posting on this Site. Your continued access and/or use of this Site after revision or modification of the Terms shall constitute acceptance by you of all such revisions and modifications. Since Petitude may revise this agreement at any time, you are advised to visit this page from time to time to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at info@Petitude.com.au or by phone +613-90055811 begin_of_the_skype_highlighting +613-90055811 end_of_the_skype_highlighting.
General
Petitude.com.au is entitled to change the terms that govern your use of this Site from time to time. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
Site Contents
Unless otherwise noted, all materials on this Site including, but not limited to, the website design, overall "look and feel" , including layout, color combinations, graphic elements, images, text, graphics, logos, illustrations, designs, icons, photographs, video clips, audio clips , as well as the election, assembly of the site and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Petitude.com.au collectively, and its subsidiaries and/or affiliates.
The Site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Petitude or its licensors. All other Petitude trademarks appearing at this Site are trademarks of Petitude.com.au and its subsidiary.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the services offered from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only.
No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
User Comments, Feedbacks, Postcards and Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Petitude.com.au on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Petitude's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Petitude of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Petitude will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Petitude is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Petitude may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Petitude may use your information for marketing and promotional purposes.
Petitude’s Communication to You
You agree that Petitude may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Petitude 's products or services, or for such other purpose(s) as Petitude deems appropriate.
Product Information
Terms with Respect to Orders. Stock Availability- Petitude makes every effort to keep sufficient stock of the items listed on our site. However, adding items to your shopping bag does not guarantee availability and occasionally we sell out of certain products. Upon finalizing you're shopping & proceeding to checkout, we will send you an e-mail confirming your order & the availability of the product/s ordered. If an item that you ordered is out of stock, we will notify you via an additional e-mail. We will inform you of the estimated arrival time of the shipment of the new stock. If an item that you ordered is sold out, we will notify you via e-mail as well.
Backordered Item - A backordered item is an item that is not in stock upon placement of your order. It means that we have contacted the designer for re-ordering and is just waiting for its arrival. We will advise you via e-mail once the item arrives or if the item will be no longer available. These items are shipped out immediately.
Custom Orders - If the item you added to your cart is a custom order it will be stated above the add to cart button or in the item description. Please read carefully so you know your item will take longer to deliver. All of our items are in-stock and ready to ship with the exception of some of our custom beds. These dog beds are handcrafted and custom made with your dog in mind. Please allow up to 2-3 weeks for manufacturing and processing. These custom beds are shipped straight from the manufacturer. You will be notified by email once your order has been shipped and provided with a tracking number. We appreciate your patience during the custom construction of your order!
** For hygienic reasons, we are unable to accept returns of any dog beds. In addition, each bed is custom made to your specifications and unique to you and your pup.
Pricing. The prices displayed on the website, however, are quoted in Australian Dollars and are valid and effective only in Australia. The price for goods ordered through this Site shall be as posted on this Site. We reserve the right to change prices or specifications from time to time. We also reserve the right to correct errors in prices or specifications at any time. We do not have any obligation to accept or fulfill any orders based on erroneous prices or specifications, and we reserve the right to revoke acceptance of any such orders.
Taxes and Shipping Charges. Unless otherwise stated on the Site, prices shown on the Site do not include sales or other taxes or shipping charges. Any applicable taxes and shipping charges will be added to your order upon checkout. We ship worldwide, except for items which are either too heavy (say over 2.5kg) or large to be shipped overseas economically. Please note that all delivery times provided on our Site are approximate. Also, when shipping overseas Petitude is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. Please refer to the shipping section and use the drop-down list to select your country. If you do not see your country listed, it means we do not ship there.
Shipping and Handling
Our shipping and handling charges for most regular items are:
FREE SHIPPING & HANDLING for all domestic orders except certain heavy/over-sized item over 25 kg to NT, TAS and WA States, mentioned within listing.
With regards to items sent by Australian express post, no postage and handling for each additional item purchased for Australian buyers. (Just need to pay Express postage on the first item.)
We offer 3.00AUD discount on postage and handling for each additional item purchased for International buyers.
Handling Time
We ship every business day.
Postage Time
1~6 days for Australia orders;
7~10 days for USA, UK and International orders;
For express post deliveries within Australia, please refer to Australia Post.
International delivery is subject to custom clearance time.
Postage Options
Australia:
Regular post
Express post
Courier(including Receipted Delivery from APO)
Pick up (for selective listings only).
International:
Australia Post Airmail Regular: All regular items
Please note that you are responsible for any duties or taxes deemed collectable by your country. From our experience, most customers will not incur any duties.
**Please note that our shipping policy may change from time to time, but is always in the best interest of both a parties ("You" & "Petitude"). We always want to provide our customers with quality service down to the shipping options.
A restocking fee of 35% applies to packages that are rejected or refused by you the customer. If the postal carrier tries to deliver it multiple times and you are not there to receive the item and it is sent back we will contact you immediately to access the situation & will determine whether or not the restocking fee will be applied based on your circumstance. Because here at Petitude we understand that life happens and we care about our customers and their family's well-being. The fee is assessed to cover the shipping charges we accrue when USPS returns your order to Petitude.
Please email us if there are additional questions about domestic & international packages.
Order Cancellations and Changes. At Petitude, we strive to process all orders within 24 hours of their placement by a customer. Once your order has been processed and shipped you are unable to cancel your order. If you have any questions please contact us by phone toll free at +613-90055811. Be sure to include your name and order number on any voicemail you may leave. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos when placing an order to avoid the need to cancel or change an order.
Refund Policy
We will refund your item (excluding shipping and handling fees) upon return within 14 days if full satisfaction is not achieved.
Exchange Policy
FREE EXCHANGE If item is of wrong size and the item is still in salable condition, simply return the wrong size item to us and a short note with instruction, then we will exchange it for free and send the replacement item accordingly. If stock is unavailable for exchange, we will be happy to refund or provide store credit.
Our address is: PO BOX 1612 Preston South Vic 3072 Australia
Product sizing
Please note that #1 refers to Size 1 and #S means Size Small. Henceforth, please refer to the size chart for the exact dimensions to avoid disappointment.
Wholesale Inquiries
For wholesale inquiries, please contact us info@Petitude.com.au for more information.
Links to Other Websites and Services
To the extent that this Site contains links to outside services and resources, the availability and content of which Petitude does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
Disclaimer
This site, including all content and products contained herein, is provided on an “AS IS” basis without warranties of any kind, either express or implied including but not limited to implied warranties of title, merchantability, or non-infringement. Neither Petitude nor its licensors and third party contractors will be liable for any damages of any kind related to your use of this site, the content or products including but not limited to any direct, indirect, incidental, special, consequential or punitive damages, that result from your use of or inability to use this site or the products ordered or obtained from this site, even if Petitude was aware of the possibility of such damages.
You expressly agree that your use of this Site is at your own risk. We do not warrant that your use of this site will be uninterrupted or error-free; nor do we make any warranty as to the accuracy, reliability or currency of any information or content available on or through this site. Occasionally, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to pricing of our products, availability and descriptions. We are entitled to correct any errors, inaccuracies, or omissions, and change or update information at any time without prior notice. We apologize for any inconvenience this may cause.
THE FOREGOING LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY HEREIN
Inaccuracy Disclaimer
From time to time there may be information on Petitude.com.au that contains typographical errors, inaccuracies, or omissions that may relate to services descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with our services you may call us with your invoice by mail. Please see our Return Policy.
Privacy
Petitude value your privacy and understand that it is important to you. We have therefore developed a Privacy Policy to explain to you how we use and protect your information. To learn more please see our Privacy Policy.
Indemnification
You agree to defend, indemnify and hold Petitude harmless, its suppliers, licensors and third party contractors from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site, or your violation of these Terms.
Governing Law Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Australia without regard to its rules regarding conflicts of law. You expressly agree that the state and federal courts located in Australia shall have exclusive jurisdiction over all claims arising out of these Terms and you irrevocably submit to the personal jurisdiction of such courts.
Third Party Sites
Petitude is not responsible for the availability of external sites or resources that may be linked to this Site. We do not endorse and are not responsible for any content, advertising, warranties, representations, products or other materials on or available from such independent sites or resources.
Termination
This Agreement is effective unless and until terminated by either you or Petitude. You may terminate this Agreement at any time. Petitude also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Petitude's sole discretion you fail to comply with any term or provision of this Agreement.
Upon any termination of this Agreement by either you or Petitude, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
Entire Agreement
This Agreement represents the entire understanding between you and Petitude regarding your use of this Site and supersedes any prior statement or representations.